In every relationship it may be in business or about your personal life, it needs consistent and clear communication with the people around you.
“Communication is the human connection; it is the key to personal and career success” – Paul J. Meyer
This is the core to make everything work and have progress.
In business world, having consistent communication with your client is the key to their satisfaction and reason for them to stay and be contented with your services. Trust is one thing that is hard to gain, and in business, for you to have your customer or client stick with your services you must gain their trust and communication is the key for that.
Positive approach to Good Customer Service
Set the Right Expectation – Customers/clients are always expecting that you can give what they need and want, but please always remember you are not perfect, and you will not be able to give all that your customers/clients want. It is best to be firm, acknowledge their concern/s, let them feel that you understand them, if you are to say something negative, think first, do the positive scripting, explain to them that what they want is not possible, after that you have to give them assurance in case you can’t do their request, you can do alternative things to help them.
Set Follow Ups – if you can’t give the right answer to them, tell them that you will do follow-up with their issue and concern, give the right time frame and again right expectation. Must work with your follow ups because customers with urgent concerns are highly active when it comes to this. Always remember to put yourself to their shoes. Being promised of something then waiting for nothing is one reason you can lose your customers trust. Work and take note of your follow ups.
Be True, Real and Transparent – Not all the time we will be able to solve the customers concerns, there are times that we will be needing to tell them NO. Positive scripting is the best way for this. You must convey the bad news into something positive. No one wants to be fooled, it’s better to know the bitter truth and accept it than be fooled by lies.
Transparency and good flow of communication is a must to be success in all aspects in life.